1. Scope of this policy
This Privacy Policy applies to renewpathrecovery.com and communications with Renew Path Recovery, LLC in California and Maryland. It does not replace any Notice of Privacy Practices that may apply to protected health information under the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 or other healthcare privacy laws. When a Notice of Privacy Practices applies, it governs protected health information.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, mailing address and telephone number.
- Information you voluntarily submit through admissions, insurance verification, appointment or contact forms.
- Health, treatment, insurance and payment-related information needed to evaluate services, coordinate care or verify benefits.
- Communication preferences, including whether you consent to receive telephone calls, email or SMS messages.
- Technical information, such as device type, browser type, IP address, pages visited, referring website and approximate location derived from an IP address.
- Any other information you choose to provide to our staff.
Please do not use ordinary email or general website contact fields for emergencies. Call 911 for an emergency or call/text 988 for immediate crisis support.
3. How we collect information
We collect information directly from you when you call, email, submit a form, request an appointment, verify insurance, begin admissions or otherwise communicate with us. We may also receive information from authorized family members, referral sources, insurers, service providers and technology used to operate our website, as permitted by law.
4. How we use information
We may use information to:
- Respond to questions and communicate about available programs.
- Conduct admissions screening, schedule appointments and coordinate services.
- Verify insurance benefits and discuss payment options.
- Provide treatment, care coordination and related healthcare operations where applicable.
- Send appointment reminders and follow-up communications when permitted.
- Operate, secure, maintain and improve our website and services.
- Comply with legal, regulatory, accreditation, licensing and recordkeeping requirements.
- Protect the rights, safety and security of clients, visitors, staff and the public.
5. How we share information
We may share information only as permitted by law and as reasonably necessary with healthcare providers involved in care, insurers and benefit administrators, authorized referral partners, vendors that support secure operations, legal or regulatory authorities, or other parties you authorize. Vendors are expected to protect information and use it only for the services they provide to us. We do not sell protected health information.
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
We may disclose information when required by law, court order, licensing authority or to address a serious and imminent threat, consistent with applicable privacy laws. Substance use disorder records may receive additional protection under 42 CFR Part 2.
6. SMS communications
If you consent to receive SMS messages, we may send appointment reminders and follow-up messages. Message frequency may vary, and standard message and data rates may apply. You may reply STOP at any time to opt out or HELP for assistance. SMS consent is optional and is not a condition of purchasing or receiving services. Additional details are available in our Terms & Conditions.
7. Cookies and website analytics
Our website may use cookies and similar technologies needed for functionality, security and basic analytics. These tools may collect technical information about site use. Browser settings can be used to limit cookies, but some website features may not function as intended.
8. Data security and retention
We use reasonable administrative, technical and physical safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy and to satisfy healthcare, legal, contractual and regulatory obligations.
9. Your choices and privacy rights
You may ask to update inaccurate contact information, change communication preferences or opt out of marketing communications. Depending on where you live and the information involved, additional rights may apply. Healthcare records requests and rights concerning protected health information are handled under the applicable Notice of Privacy Practices and federal or state law.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
10. Children’s privacy
Our general website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the general website without appropriate authorization. Treatment-related information concerning minors is handled according to applicable consent and privacy laws.
11. Third-party services and links
Our website may link to third-party services, including secure form, scheduling, mapping or social media providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
12. Policy updates
We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The effective date shown above identifies the current version. Material changes will be posted on this page.
13. Contact us
Renew Path Recovery, LLC
Email: info@renewpathrecovery.com
California: 818-918-5511
Maryland: 410-261-6370
Website: renewpathrecovery.com